Support

Most questions are answered in the FAQ. For anything else, email support@onnext.tv and you will get a reply from the person who builds the app.

Reset your password

On the sign-in screen, tap Forgot your password? and enter your email address. A six-digit code arrives by email; enter it with your new password and you are back in. The code expires after five minutes.

Delete your account

In the app, open Settings and delete your account. This is immediate and removes everything we hold about you: account, watch history, comments and push tokens.

Report a comment

Tap the menu on any comment to report it or block its author. Comments reported by multiple people are hidden automatically. To flag anything urgent, use the email above.

Notifications not arriving?

Check that Episode alerts is on in Settings and that OnNext is allowed to send notifications in your phone's settings. Alerts go out on the day an episode airs.